Terms and conditions

We reserve the right to modify these conditions, modifications that will become effective when they are published on the site.


We consider ensuring the right to the protection of personal data as a fundamental commitment for Kreativ srl, therefore we will devote all the necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as with any other legislation applicable on the territory of Romania.

As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services including through our website.

We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy

The protection of your personal data is important to us, therefore we pay special attention to the protection of the privacy of visitors/customers (“data subjects”) who access the website kreativ.com.ro, belonging to the company Kreativ srl.

Through this Personal Data Protection Policy, Kreativ srl wants to inform visitors, clients about the nature of the personal data we collect and process, as well as about the purposes of the processing. In addition, site visitors/clients are informed through this Policy and about the rights they benefit from.


The operator of personal data is Kreativ srl, a commercial company registered in accordance with Romanian legislation, with its registered office in Satu Mare, Aurel Vlaicu street, no. 150, Satu Mare county, no. of registration J30/555/2002, tax code RO15004744, share capital 278,900 lei.


Kreativ srl, as a personal data operator, has appointed Ms. Bian Camelia as Data Protection Officer, having the obligation to ensure compliance with the provisions of the GDPR in the data processing operations carried out by the company.

Website visitors/customers have the opportunity to contact the Data Protection Officer at any time, directly, regarding any issues related to this Policy, using the contact details below:

Responsible for data protection: Mrs. Bian Camelia

E-mail: GDPR@kreativ.com.ro: phone: +40 742273949

Mailing address: str. Aurel Vlaicu, no. 150, Satu Mare


Contact form processing

Kreativ srl will use the information you provide in the appropriate contact section on the website, exclusively for the purpose of processing your request. This general purpose may include, as appropriate, the following:

– Account creation and administration within our website;
– Order processing, including receiving, validating, shipping and invoicing them;
– Solving cancellations or problems of any nature related to an order, goods or services purchased;
– Returning the products according to the legal provisions;
– Reimbursement of the counter value of the products according to the legal provisions;
– Providing support services, including providing answers to your questions regarding your orders or Kreativ srl goods and services.

The processing of your data for these purposes is in most cases necessary for the conclusion and performance of a contract between Kreativ and you. Also, certain processing subsumed for these purposes is required by applicable law, including tax and accounting law.

By providing any personal data through the kreativ.com.ro site, you understand and agree that your data will be processed in accordance with the provisions of the Personal Data Protection Policy by Kreativ srl.

We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. We also do not wish to collect or process data of minors under the age of 16

Your personal data can be transmitted to other third parties only based on your consent

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